Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as described, please contact us within 30 days of delivery with your order number and photos. We'll offer a replacement or a full refund, and you won't pay for return shipping.
Change of mind
If you change your mind, you can request a return within 30 days of delivery, as long as the item is unused, in its original condition and in its original packaging. Because our products are worn against the body, items that have been used can't be returned for change of mind for hygiene reasons. Change-of-mind return shipping costs are paid by the customer.
How to start a return
- Contact us through our Contact page with your order number and the reason for your return.
- We'll reply with return instructions and the return address.
- Please don't send items back without contacting us first, as we may not be able to process them.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are made to your original payment method within 5 to 10 business days. Original shipping is free, so no shipping fee is deducted.
Exchanges
Want a different colour? Contact us and we'll help you swap it.